Archive for the ‘Making Decisions’ Category

Dollars and Sense of Purchasing Decisions

July 19, 2010

I love websites that have great developing mental functions type development tools. Our personality type preferences can drive what we do on a daily basis – our communication, our interpersonal skills, our decision making, and purchases.

The website I visited today  is Learnvest. The website has a pretty good process flow or decision making tool to help an individual differentiate a luxury versus a necessity.

From a type perspective, this is a great sample of an activity to develop the mental function of Extroverted Thinking – organizing and categorizing things, thoughts or arguments to draw a conclusion. In addition, by nature of this activity, an individual is practicing several other type functions. For example,  Extroverted Sensing, i.e. gathering concrete current data through direct questioning such as  “do you have one already? “,  “do you have something similar…?” (more…)

What Hat Are You Wearing?

April 27, 2010

I love the Six Thinking Hats (De Bono’s Six Thinking Hat System™) as a tool to enhance the decision-making process. Each hat represents a method of thinking that we can deliberately access. The Six Hats are – Red (emotion/intuition), White Thinking (data/facts), Green – Creativity, Yellow – Positivity, Black – Critical Judgment; and Blue – Process Control. I applied the concept to a Decision Making workshop last week (Going from the Gut, creates indigestion…) through a group activity designed to get participants to get out their thinking comfort zone and to practice a way to manage internal bias.

To refresh, the eight Jungian functions in brief language are: Introverted Sensing – (Recalling); Extroverted Sensing – Acquiring current information; Introverted Intuition (Insight); Extroverted Intuition (Brainstorming), Introverted Thinking (Analyzing); Extroverted Thinking (Logical/Systematic); Introverted Feeling (Values); and Extroverted Feeling (Harmony). (more…)

An Unexamined Life

February 2, 2010

Critical thinking skills are vital to our functionality and success in our personal and professional lives. In our personal lives, we must contend with an onslaught of information that an untrained mind might consider the truth and we may react or make decisions that are not in our best interest. And although our workplaces are supported by policies, standard operating procedures, kaizens and kanbans, employees must still be able to assess a situation and make an independent decision accordingly.

Critical thinking questions. It seeks the truth. John Chafee in The Thinker’s Way describes 10 qualities expert critical thinkers display. Expert critical thinkers are open-minded, knowledgeable, mentally active, curious, independent thinkers, skilled discussants, insightful, self-aware of their own biases, creative and passionate. It’s going within ourselves to analyze a situation, evaluate claims, draw good inferences, supply sound reasons, check for missing information, and self-regulate our judgment and response. Critical thinkers care to get it right – to obtain the best decision or solution possible, seek as many alternatives as possible, present a reasonable, rational, logical defendable position, express empathy and open-mindedness when obtaining other points of view, and relax the ego to stay open to the truth.

From a Type function perspective, critical thinking skills are supported by the mental functions of Extroverted and Introverted Thinking. Individuals with a type code that includes a preference for the Thinking functions, i.e. ISTJ, ESTJ, INTP, INTJ, may discover a natural ability to analyze, clarify, verify data, deduce and make value judgments. Yet, all individuals have the capacity to use the Thinking mental functions, to develop them to a functional level and to be able to call on them when needed.

Thinking takes time. Sometimes we find waiting for a decision from others to be a sign of weakness. The perceived indecisiveness may be labeled as a weakness rather than a strength of critically examining information, asking questions, hearing as many sides as possible, listening to other’s supporting evidence for logic and reason, analyzing arguments and making value judgments. Sometimes we want that agreement, that connection with the other person, that immediate response. Using this as an example, when labeling indecisiveness as a weakness, do you have all the necessary information to make that judgment? Have you determined the complexity of the situation, the environment, the risks, consequences, of all parties involved?

When working with or for a person who has a preference for Thinking, particularly Introverted Thinking in the dominant position, i.e. INTP and ISTP, be patient. Allow time for a response. Be prepared for carefully selected questions. Prepare supporting documentation or evidence. And consider your own communication style. Are you impatient when asked “20 questions?” Do you understand the need for “20 questions?” Do you tend to speak in generalities rather than specifics?

Human nature tends to have us jump to conclusions or create opinions from very little information. If your Thinking is not in your first or second most natural function, consider activities that will help develop this function. It doesn’t need to be a difficult first step. Consider a simple everyday activity such as watching the news or reading one magazine or online article. Next time, think about the following questions:

 Do I have enough information to create an opinion about the subject matter or issue?

If so, what is my opinion?

Is my opinion informed by evidence or reason?

Can I state why I have the opinion I do with clarity and evidence, compelling reason and intelligence?

If I state my opinion and reason for the opinion, does it make “sense?”

Take a moment. Take sequences of breaths. Think and not react. Ask yourself five questions towards exploring truth. In the words of Socrates “An unexamined life is not worth living.”

What’s in YOUR Toolkit – Bringing Type Into the 21st Century

October 28, 2009

ISTJ. ENTP. ENFJ. ISTP. Sound familiar?

Perhaps you completed the Myers-Briggs Type Indicator (MBTI®) assessment in years past – answered all the paired statements and came up with a type code that stated you were an ESTJ and perfectly armed for the director role you were assuming. Or perhaps it gave you one more “label” to arm yourself with to better understand your personality –and defend it.

But what exactly do all those letters mean and how do they apply to the 21st century? Specifically, how does the MBTI ® apply to workforce dynamics, managing change, teamwork and delivering great customer service?

The MBTI ® is the foundation of your personality – your code that shares your natural preferences and your areas for development. Think of your code as exactly that – a series of eight functions and energies that define how you prefer to gather information, how you prefer to make decisions and respond, how you prefer to gain energy and how you prefer to work in the world around you.

But, just because you have a natural preference or strength for one function, such as Brainstorming (Extroverted Intuition), does not prevent you from developing one of your least natural preferences to enhance your competencies, and your success at work. Sometimes there may be a clash between natural preferences and what is required of the person in the job.

For example, the job may require a person to engage the customer in a “loyalty” experience – creating a “memorable moment” that is cemented by a variety of factors hinged on approachability, warmth, empathy, connecting, and expressing understanding and compassion. Creating this type of experience calls on one of the eight mental functions, Extroverted Feeling, to make this happen. We all have a Type “Toolkit” with eight boxes of tools. Extroverted Feeling is all about harmony, creating relationships and being aware of others’ needs. We all have Extroverted Feeling in our Type toolkit. Only some people may have it in the #1 box in the tool kit, and it is easy to access at a moment’s notice. Others may have it in the #5, or lower box, and it may not be as easy to reach and call on when the situation arises. Because it is in the lower, least used box, it may be uncomfortable to use and may need developing through thoughtful exercises, demonstrations and activities.

Let’s go to the team.

Ever wonder why a team is just not “getting it?”

Example: A team of healthcare members is required to change to a new quality improvement approach. The new approach includes adjusting to change, leaving the “old, tried and true” way of doing business, and embracing a new, rapid cycle process for brainstorming ideas, implementing and testing results. All the cheerleading, motivation and threats in the world may not increase participation in the change if the majority of team members’ natural preferences for idea generation and brainstorming are in the least used, lower boxes of the Type “toolkit”. Structured training, development, coaching, mentoring, recognizing and rewarding idea generation and brainstorming must be included in the initiative to hardwire the use of these least used “tools” for the initiative to be successful.

Discovering and developing type functions is an opportunity for individuals, teams and leaders to enhance personal and work effectiveness, achieve business objectives and career success. Organizations such as Southwest Airlines have implemented the MBTI across and down the organizational strata to strengthen teams, improve communications and provide their leaders a better method of developing their people.

Ongoing Type development and application to decision making, managing conflict, and interpersonal communication, among other applications, can not only jumpstart individuals, teams and leaders through self-awareness, but also provide a foundation for self-management in an ever-changing world. How might your team be empowered and transformed with better understanding of themselves as individuals, and as integral team contributors?

A Tale of Two Sisters

August 25, 2009

Once upon a time there were two sisters, Amy and Candice. Amy’s mental function preferences are NF(Intuition and Feeling) and Candice’s are SF(Sensing and Feeling). Both extroverted their Feeling function. Amy lived in a big city and Candice commuted from a small town three hundred miles away. Candice drove in and stayed with Amy for three days and went back to her home town on the morning of the fourth day and stayed there until the next set of her work day schedule.
Amy and Candice were selling their parents’ house in a small town on the other side of state. The real estate agent faxed the contract to be signed and needed both Amy and Candice’s signature before starting the selling process.
Candice was working her third day. Amy needed to get the signatures but her Extroverted Feeling guided her decision not to bother Candice at work and to wait until she got home that evening. Her Introverted Sensing reminded her that Candice routinely left on the morning of the fourth day and she had time to ask Candice for the signatures. Candice worked an extra four hours and did not get to Amy’s house until close to midnight. Amy went to sleep and thought she could talk to Candice in the morning. Candice wanted to tell Amy she was leaving extra early but her Extroverted Feeling function guided Candice to not wake up Amy. Candice was very tired and didn’t consider leaving her a note.
On the morning of the fourth day, Candice got up earlier than usual 5:30 a.m. to leave for her home town to go with her husband to a doctor’s appointment at 8:30 a.m. Amy woke up and realized Candice was gone. She was in a panic and angry with herself that she had not tried to contact Candice at work or leave the paperwork out for Candice to sign before she left. She was also upset Candice had not told her about her plan to leave early which offended her need from the world of structure and organization.

 What could have worked better for Amy and Candice in communication and decision-making?

 Step 1Extroverted Sensing – what are the details and facts?
Amy had a contract that needed urgent signatures and Candice wass at work. Amy did not have all the facts specifically relating to when Candice was leaving town.
Step 2- Introverted Sensing – is there anything in the past that relates to this situation that either women can learn from?
Candice really didn’t always leave in the morning. She varied her leave time. Sometimes she would leave and drives all night. Sometimes she would go to church. It seemed to “depend” . Amy’s memory was that Candice “always” left the morning of the fourth but careful exploration of the past using her Introverted Sensing function indicates that was not the reality. Amy could improve her ability to really “see” past experiences in detail.
Step 3 – Extroverted Intuition – Explore possibilities and options. Amy could try to page her at work. She could leave the paperwork out for her to sign or try to wait up for her. Amy could also have called Candice to leave a voice mail or text message.
Step 4 – Introverted Intuition –Search within for meaning, insight or abstract association.
If Amy called called Candice during work hours, it might disrupt her work.
Step 5 – Extroverted Thinking – Look at logical steps and consequences. What’s the best method to contact Candice? Voice mail, text message or leave a note with the materials? What happens if Amy couldn’t reach Candice? What happens if Candice doesn’t see the paperwork?
Step 6 – Introverted Thinking – What are other problem solving approaches that either are aware of internally? Risk/benefit? Process flow? Level of importance/prioritization?
Step 7 – Extroverted Feeling – How will both of their decisions and actions affect their relationship? If Amy calls Candice at work, it might bother her. When Candice is stressed, she doesn’t need interference with something that is of low importance at the time of the call. Amy could have spent more time gathering more information and determining the best time to present Candice with the contract instead of assuming her availability based on inaccurate prior information stored by her introverted Sensing function.
Step 8 – Introverted Feeling – Does the plan honor everyone’s core values? Amy thought so. Amy was trying to show concern for Candice’s work and work pressures so it honored her personal core values of harmony and caring about others. Amy really isn’t sure she knows all of Candice’s core values but she does know Candice’s family is important to her so the plan would not have to interfere with Candice’s plan to get to her hometown in a timely manner.

 What ind of decisions have you made that didn’t “work” – have the outcome you anticipated?

 What do you think of first when you make decisions – processes or people?

 If you could change one thing about how you make decisions, what would it be?

Out of the Box Thinking

August 17, 2009

The training department of a local organization received a shipment of two metal storage shelves. The storage shelves are unassembled. Two trainers are assigned the job duty to assemble the shelves.
Trainer #1 looks in the box for the manual and follows the assembly diagram instructions and has no leftover parts.
Trainer #2 prefers to spread out all the parts on the floor and assemble without the instructions but has a few parts left over.

What preferred mental function (s) is Trainer #1 demonstrating?
What preferred mental function (s) is Trainer #2 demonstrating?

Trainer #1 appears to prefer Extroverted Thinking to assemble the shelves. Extroverted Thinking involves organization, processes for efficiency, applying logic and structure, and using tried and true methods such as policies, procedures, and for this scenario, instruction manuals.

Trainer #2 – ah! this one may be a little less obvious! Is the trainer using Introverted Thinking for decision making- using internal resources to categorize and analyze data, in this case, parts. Introverted Thinking is also the ability to identify inconsistencies, know how things work and problem-solve. These internal processes can then be used in problem solving, analysis, and refining of a product or an idea. This process is evidenced in behaviors like taking things or ideas apart to figure out how they work. In this case, she is building. Is it possible, she is also relying on her information gathering mental function of Intuition to internally “brainstorm” to eventually create her own process for building the shelves?

As a manager, what insight would you obtain from observing and seeing the results of this activity? Are any actions required are your part? If so, what would you do? If not, why?


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